SYDNEY
Level 1 204 Clarence Street,
Sydney NSW 2000
PERTH
23 Adelaide St,
Fremantle WA 6160
Temporary Closure Announcement
This is to advise that until further notice, we will no longer be taking on new bookings. Existing moves will be completed as normal, with no reason for concern for those customers already booked in.
Whilst we understand that this may be an inconvenience to new enquirers, our existing loyal customer base and their referrals, we are taking this time to recharge our batteries, enabling us to come back rejuvenated and reinspired. Management and our Removals teams and all those who support us in our quest to be the best in the industry, have worked tirelessly, some for over a decade but never more so than during the past 18 months. It has been a very challenging period of late and whilst we feel very fortunate to be in the position of having too much work, at a time when many have been struggling, it has also taken its toll.
We take pride in what we do and to deliver the level of service we aspire to and are renowned for, it is a 24/7/365 operation. This is not easy to do consistently at our current capacity and we are not interested in outsourcing where we have less control over the customer experience. The staff who wear the Fair and Square shirts on a daily basis, are our main asset and during a period where quality labour is scarce, costly and in high demand, we do not want to fall into the trap of offering a substandard service, where our brand and your experience will suffer. We have decided to take this time off to give management and our operational staff the time they need, to assist in building and training our existing and future teams and to make other subtle changes to our practices and procedures, our fleet and the technology available to us.
I hope you understand our decision and that we will hear from you again soon in the not-too-distant future.
Emails will still be checked periodically for matters requiring attention.